Writing
Journal
Occasional pieces on the operational side of hospitality, for the people who run it. No announcements, no launches, nothing written to rank for anything.
- 5 August 20264 minutes
What a Saturday actually sounds like
The phone traffic on a beach operation is not evenly distributed, and it is not varied. Both of those facts are more useful than they look.
- 22 July 20265 minutes
Availability is the hardest word in amenity operations
A room is available or it isn’t. A day bed is available depending on who you ask, when you asked, and how fast they walk.
- 8 July 20264 minutes
Telling a guest they’re talking to an AI
The instinct is to hide it. The instinct is wrong, and the reason has nothing to do with regulation.
The fastest way to understand this is to hear it.
(305) 555-0148Call it. You'll be talking to the product.